Refund Policy

Any brand new BibBoards (unused, in the same condition that you received it in, and have its original packaging) can be returned within 15 days of delivery.

CUSTOM ORDERS:

BibBoards will refund within the 7 days of initial order. Anything after 7 days refunds are subject to a 20% fee for custom shoe charms, straw toppers, meSNAPS and bibSNAPS.

NOTE:

Do not return defective items. Your return will be denied and no refund will be issued. If you received a defective item, please contact Customer Service.You may choose to receive a store credit or get a refund to the original form of payment. Shipping and handling costs will not be credited.

How To process Return:

If you are the original purchaser, start your return process by submitting a request for product return email info@BibBoards.com. Once your item is received and inspected, we will send you an email to notify you that we have received your returned item along with the approval or rejection of your return.

If your return is approved and:

If you asked for a store credit, you will receive an email with an electronic gift card number to the value of your return. If you asked for a refund of your original form of payment, it may take 5-10 business days for the transaction to appear on your bank or credit card statement. Because of the way Apple Pay works, refunds will appear as balance in your Apple Pay account (not the credit card you used). Please note that a processing fee of $3.95 will be deducted from the amount refunded.

It is your responsibility to return the product in acceptable condition. If your returned item is damaged (whether by you, or during transit), you may not receive the full product value.